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Shipping Policy & Returns

SHIPPING POLICY

At Scented Sentiments, our shipping policy is to provide reliable and timely delivery of our products. We offer shipping options based on your location and preferences. We strive to process and ship orders within 1 - 3 business days. Shipping fees may vary depending on the destination and the size of the order. We also offer tracking information so you can keep an eye on your package. If you have any specific questions or concerns about or shipping policy, feel free to let us know!

EXCHANGES + RETURNS

If you are not satisfied with your product, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return/exchange. To start that process, please contact us.

Please note that for any returns or exchanges, customers are responsible for the cost of shipping the item back to us. We will be charging the original form of payment used for the order.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us via Email.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your order arrived damaged, please send us an email within 48 hours of receiving your order along with photos of the damage and a description of the damage as well. Please report damaged products within 48 hours and before using your product for the first time.

For all returns, refunds, or exchanges, you will need the receipt or proof of purchase.

EXCEPTIONS

Unfortunately, we cannot accept returns on sale items.

Note - Candles, wax melts, and other related products can soften or melt when shipping during warm temperatures. Products that become melted when subjected to hot temperatures for long periods of time we cannot be held liable for. We strongly advise you to arrange to have your order delivered to an air-conditioned location, such as a business or home, where someone can receive your package. If packages are left outside during hot temperatures, candles and related items could potentially melt and we cannot be held liable for such damage.

NOTE: We are unable to cover any shipping fees. Discontinued items, clearance items, and limited collections/releases are also considered final sales and not eligible for returns, refunds, or exchanges.

You can always contact us for any return question via email

STOLEN PACKAGES POLICY

At Scented Sentiments Co, we understand the frustration and inconvenience caused by stolen packages. We strive to provide you with a smooth shopping experience, and we are committed to helping you in the unfortunate event that your package is stolen. Please read the following guidance on how to handle stolen packages:

1. CONFIRM DELIVERY:
Before reporting a stolen package, please double-check the delivery address and verify with neighbors or household members. In some cases, packages may be received by mistake or held by someone within your household.

2. CHECK TRACKING INFORMATION:
Review the tracking information provided for your order. Confirm the delivery status and location. This will help determine if the package was delivered to the correct address.

3. CONTACT THE CARRIER:
If you believe your package has been stolen, please contact the shipping carrier directly (e.g., UPS, FedEx, USPS) to inquire about the delivery. They may be able to provide additional information or initiate an investigation.

UPS: File a claim here
FedEx: File a claim here
USPS: File a claim here

4. FILE A POLICE REPORT (OPTIONAL):
If you are willing, consider filing a police report for the stolen package. Some shipping carriers and insurance providers may require this documentation to process a claim.

5. NOTIFY US:
Once you have completed steps 1 - 4. Contact Scented Sentiments Co to inform us about the situation. We are here to assist you and will work to find a resolution. Please provide any relevant information, such as the police report or additional details about the incident. Contact us.

6. REPLACEMENT OR REFUND:
Depending on the circumstances and our investigation, we may offer a replacement or refund for the stolen items. We are committed to resolving the issue and ensuring your satisfaction.

7. SHIPPING INSURANCE CLAIMS:
If applicable, inquire about the process for filing a shipping insurance claim. We will provide you with information on how we plan to proceed with the claim to recover the value of the stolen items.

8. PREVENTATIVE MEASURES:
Consider preventative measures for future orders, such as requiring signature confirmation for delivery or offering delivery to a secure location (e.g., lockers, pickup points). Check our available shipping options for additional security features.

We understand the importance of your order, and we are here to support you through this process. If you have any questions or concerns, please don't hesitate to contact us

Thank you for choosing Scented Sentiments Co.